FAQ
Q: How to renew my account after Six months licence expired?
A: The automatic renewal for Six months licence has been canceled, so you need to re-buy after six months expired or update to lifetime.
Q: How to play the 4k UHD decrypted by DeUHD?
A: We suggest you play the 4k UHD with PowerDVD 17 or Oppo.
Q: What does UHD "friendly" drive mean?
A: It means that the drive is not implemening AACS2 protection, it simply reads UHD discs in certain conditions.That means that once you put the UHD disc in, start using it! If the disc stays idle for 2 minutes, the drive will decide to turn to standby.Then it will not read the disc again and the quickest solution is to eject and re-load the disc.There will be a workaround for it in the near future.
Q: What can do in DeUHD?
A: DeUHD can remove the protections on the UHD discs, you can rip the disc to your hard disk as a folder or an ISO file, then you can play them on your UHD player.
Q: Can I have a trial before purchasing?
A: Yes, you can, but logged in with an account is required, three UHD disc and 8~10 minutes is decrypted only in the trial period.
Q: How do I create an account?
A: The account and purchased information will be sent to your e-mail address after you purchased DeUHD; And you can create an account in DeUHD if you want to try it first, the password will also be sent to your e-mail address.
Q: How do I login and activate DeUHD?
A: Click Activate button and enter your e-mail and password.
Q: How do I do if I forgot my password?
A: Click “Forgot?” from Activate window and enter your current used e-mail, a new password will send to your e-mail
Q: How do I verify that the disc is decrypted correctly?
A: You can find the correct main playlist from DeUHD -> Settings -> Status window after the disc is decrypted, and then playback the main playlist via VLC. MPC or KMPlayer to verify it quickly.
Q: Can I use it without network connection?
A: No, network connection is required when starting up and accessing the server.
Q: Does it support the regular DVD/Blu-ray discs?
A: No, DeUHD supports the UHD discs only.
Q: Can I get refund for my purchased?
A: No, DeUHD is offered as 'try-before-you-buy'. You can try it first in order to evaluate the software and the functions before you actually make a purchase. If you purchased DeUHD and we will not refund your money if you are not satisfied with it.
Q: What can I do if the disc does not support yet?
A: A: If your disc is not support, you will get a window to upload this disc infomation. Please wait for some time after you upload the info., and we will add it for support.
Q: How long does it take to support the new UHD discs?
A: New UHD discs will be supported weekly, keep your eyes for the UHD support list.
Q: Can I play my UHD movie using DeUHD?
A:DeUHD can remove the protections on the UHD discs, you can rip the disc to your hard disc. The for to play your movie you need use media player.
Q: Which operating systems support DeUHD?
A: DeUHD supports Windows Vista, 7, 8, 8.1, 10
